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BellSouth Abuse/Bans February 17th, 2004
To our users:

We have had some very bad repeated abuse of our AUP, BellSouth`s AUP, and the law from one individual on BellSouth. We have done everything within our abilities to keep this person off our network via standard means. Because of the way BellSouth`s IP lease sequencing is so insecure, he is able to obtain any number of hundreds of thousands of IPs to bypass our security and break back onto our servers. We consider the enforcement of our rules, the security of our network, and the protection of our users and channels of the utmost importance. As such with a heavy heart we had to place some blanket bans on large segments of the BellSouth domain after banning more then 40 different IPs he used proved to be futile as he planed on continuing to break back on with new ones.

We contacted the BellSouth Abuse Department about this abuse situation on Feb 10th and provided them logs pointing to who the individual was so we could seek a resolution of him not being able to continue to abuse our systems/users/channels. As of Feb 17th there still has been no resolution, and we have now had to blanket ban yet another segment of BellSouth`s network. BellSouth was warned of this potentiality back on the 10th if they didn`t do something to prevent him from reconnecting to our network. Below is a small segment of the e-mail to them showing this.

It finally got to a point to where to keep him off our network we had to place a blanket ban on all of BellSouth Miami. We made this judgment with a heavy heart and is one we didn`t take lightly, as we have many hundreds of your customers from that area alone also as patrons of our own network. Below you will find a small portion of the IPs he used as well as the timestamp he used them to break back into our systems. Due to the nature of the abuse we are unable to remove the ban on your customers until we have assurances this person will no longer be able to connect to our network. If he continues from other areas of BellSouth as he has been, we will also be forced to ban all of those segments of BellSouth from our network as well to stop the abuse.
-- snip --
Please get back with me ASAP regarding this as it is effecting many innocent patrons of ours and customers of yours due to this one person`s actions.

Needless to say, we rarely if ever place blanket bans on ISPs like this as we know how many people it can affect and we never wish to affect our users in such negative ways. Unfortunately this was our only option we had in this case. The problem has only been made worse by the lack of response from BellSouth to enforce their own AUP and their responsibilities under the law. By refusing to act to stop this rogue user of theirs from continuing to cause damage to our network they are actually supporting/aiding him in it. Furthermore it opens up ethics questions as to why they have an AUP if they don`t enforce it, do rules only exist so long as to help avoid legal issues but not for active enforcement?

Anyways, basically what we need is those BellSouth customers who are affected by this to call BellSouth and let them know it is a priority for you as a paying customer of theirs that they rectify this situation ASAP so that you can access ETG again. We are deeply sorry for the inconvenience this has caused many of you and we hope to be able to unban it ASAP.

Dave Sherman
EnterTheGame - Director of Operations

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