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ETG FAQ

1. Basic FAQs
1.1 How do I connect to EnterTheGame?
1.2. How do I find a channel on ETG?
1.3. How do I register my own channel on ETG?
1.4. Can I register my nickname on ETG? Does ETG have NickServ?
1.5. How do I get help on ETG?
1.6. What do I do if I can`t get on ETG?
1.7. What is a VHost and how do I get one?

2. Network Related FAQs
2.1. How many clones are allowed from a connection?
2.2. What is a G-Line?
2.3. What is ChanServ?
2.4. What is AdminServ?
2.5. What is HelperServ?
2.6. What is EventServ?
2.7. What is SecurityServices? Why is securityscan.enterthegame.com showing up on my firewall?
2.8. What is allowed and what is not allowed on ETG?

3. ChanServ FAQs
3.1. How do I do ________ with ChanServ?
3.2. Can there be more than one admin for a channel?
3.3. How do I remove a channel admin from my channel?
3.4. How would I transfer my channel ownership to someone else?
3.5. What do I do if our channel`s admin/owner isn`t around any more?
3.6. How do I set our private channel to require a password (key) to enter? What do I do if ChanServ keeps removing the key I set?
3.7. How do I set our channel to be invite-only?
3.8. Why does ChanServ set +l (number) all the time?
3.9. How can I change my channel`s admin password?
3.10. What can I do if I forgot my channel admin password?

4. ETG Staff and Support FAQs
4.1. Why is there no one around to help me?
4.2. Do you guys get paid for this?
4.3. How can I help?

5. Client Related FAQs
5.1. Why can`t I DCC this file to my friend?
5.2. How do I set a topic for my channel?
5.3. How do I use colors in my topic/message?
5.4. How do I ignore someone?

6. Privacy and Information Security FAQs
6.1. Who should I give my channel admin password to?
6.2. HelperServ wants my email address. Does ETG email me or share my email address?
6.3. What is ETG`s stance on user privacy?

7. Misc. Other FAQs
7.1. ETG doesn`t have a forum for _____ on the website, what can I do to get one created for it?
7.2. I have some suggestions/comments/feedback, who do I talk to?

1. EnterTheGame Basic FAQs

1.1. How do I connect to EnterTheGame?

In order to connect to the EnterTheGame IRC network you will need an IRC client. Popular clients include mIRC (Windows only), X-Chat (Linux and Windows), and ircle (Mac). Some applications have their own built-in IRC client (Netscape, for example, includes “ChatZilla” in some installs). Once you have selected an IRC client you will may need to add EnterTheGame to your Server List if your client keeps one. mIRC users may read the mIRC Intro for a walk-through on how to do this. When selecting a server, use the ETG Server List to choose the best Server Alias to connect to. For additional information please see our New User Guide.
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1.2. How do I find a channel on ETG?

One way to find a channel on ETG is to use the /list command supported by most IRC clients. Type /list (keyword) and the IRC server will return a list of channels whose channel name or channel topic contain your keyword. (Note: This command only returns results for public channels. Any channel set as Private (+p) or Secret (+s) will not show in the results) If you type /list without a keyword it will return all public channels currently on the network. Also note that for a channel to show up on /list it must have 2 or more users in it unless you specify the exact channel name as the keyword.
If you can`t find the channel you`re looking for that way you can check the ETG Directory if it`s an organization`s website, check the clan`s website if you`re looking for a clan channel, or ask around on ETG.
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1.3. How do I register my own channel on ETG?

First you need to join the channel you want and make sure no one is in there. Once you have done that you will automatically have Operator (or OPs, which on most clients looks like an @ symbol by your nickname) status in the channel. Then, join #ETG and request registration for your channel. Please see our Beginners Guide To ETG for more information about channel registration and what types of channels are allowed.
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1.4. Can I register my nickname on ETG? Does ETG have NickServ?

The short answer is No.
ETG feels that nicknames are not owned and for that reason ETG does not use a nickname registration service such as NickServ. The NickServ on ETG is used only to prevent users from impersonating ETG Administrators. ETG does not, however, allow impersonation. Example: If someone is wearing your clan tag and trying to cause trouble for your clan an ETG Administrator can step in and take action based on ETG Rules Part 1 Section 4. More information can be found on the ETG Rules & Policies page.
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1.5. How do I get help on ETG?

If you need assistance with anything related to the EnterTheGame network join #ETG and ask for help. ETG Administrators, Helpers, and just regular users will be able to answer your questions right there.
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1.6. What do I do if I can`t get on ETG?

If you`re having problems connecting to the EnterTheGame IRC network you may use the Chat With Admin option, post your question on our Support Forums, or email support@enterthegame.com with any error messages you receive. The problem could be something as simple as a typo, a problem with your router, or any number of things really. The default port for ETG servers is 6667 so make sure that port is not being blocked by a firewall.
If you try to connect and it says
*** You have been killed by Services.EnterTheGame.Com ([Ref#:number - Expires:date] ban reason))
or
*** Closing Link: yourhost.isp.com YourNickname - (Killed (Services.EnterTheGame.Com ([Ref#:number - Expires:date] ban reason)))
or
*** Closing Link: 0.0.0.0 ( [ G-Line AutoKill ] YourNickname!Yourident@yourhost.isp.com - [Ref#:number - Expires:date] ban reason (date time))
that means your current host matches a G-Line (network ban) and you have been denied access to ETG. If you are not supposed to be banned you will need that information on your screen about the G-Line and you may use the Chat With Admin option, post it on our Forums, or email it to support@enterthegame.com so we can see why you were denied access and work to help you get on ETG.
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1.7. What is a VHost and how do I get one?

The short answer: A VHost is a fake hostname custom made for clans, guilds, and organizations on ETG.
The long answer: Please read our VHost Information section for all answers to your VHost questions!
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2. Network Related FAQs

2.1. How many clones are allowed from a connection?

ETG limits users to 3 clones from a connection. If more than 3 clones are detected from a connection it may be subject to G-Line for a clone flood. If you need more than 3 allowed you will need to speak with an ETG Administrator for permission. It is best to speak to an ETG Administrator as early as possible for clone permissions to prevent accidental clone G-Lines. If you are G-Lined for a clone flood you may use the Chat With Admin option, make a post on the ETG Support forum, or email support@enterthegame.com. Be sure to include your host and everything in the ban message.
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2.2. What is a G-Line?

A G-Line (also called glines or G:Lines) is a global ban from the network. On ETG a G-Line will have a Reference Number (Ref#), an expiration date, and a ban reason which will be a short description of the reason for the ban. You may see a user join a channel and immediately quit with the message Killed (Services.EnterTheGame.Com ([Ref#:number – Expires:date] ban reason)). This means that user matched a G-Line and was denied access to the network.
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2.3. What is ChanServ?

ChanServ is a network service (or “channel service”) which performs many different functions. First and foremost it allows users to keep control of their channel if they leave and come back. On IRC if you leave your channel and rejoin it while people are still in the channel you won`t be given Operator (@ or OPs) status. If your channel is registered with ChanServ you will be given the ability to gain OPs when you come back. Using ChanServ you can also give automatic OPs to other users, lock your channel topic, or set other useful functions to make life easier and to keep your channel more secure. ChanServ also acts as a protector for registered channels by automatically limiting the number of people that can join the channel at once. For more information about this security feature please see the ChanServ commands page for the Set PreventJoins setting. Lastly, ChanServ is also used to announce critical network information that users would need to see immediately. These announcements are called Global Notices.
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2.4. What is AdminServ?

AdminServ is used by EnterTheGame Services Administrators to administer the network and its services. You may notice malicious bots or abusive users being Killed by AdminServ. This is one of the many functions of AdminServ.
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2.5. What is HelperServ?

HelperServ is used by EnterTheGame Administrators and Helpers to perform various tasks relating to channels. HelperServ is used in channel registration, adding channel additional admins, VHost operations, and more. When doing one of these tasks the Admin or Helper will set up the operation and have HelperServ message the user for more information (such as an admin password) needed to carry out that task.
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2.6. What is EventServ?

Every so often when you connect to the ETG Network you will be greeted with a private message from EventServ. EventServ is used to announce various messages related to the network that are not critical announcements that would require a Global Notice. For example, you may see an EventServ message to announce a major event taking place in the gaming community.
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2.7. What is SecurityServices? Why is securityscan.enterthegame.com showing up on my firewall?

When you connect to the ETG Network you will receive a message from SecurityServices informing you that you will be scanned. SecurityServices scans various ports for insecure proxies or other insecure software and if it detects a security risk it will place a G-Line on that host, denying access for anyone using that connection. Please read the Security page for more information about SecurityServices, what it scans, how to secure your computer, and what to do if SecurityServices G-Lines you.
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2.8. What is allowed and what is not allowed on ETG?

For a complete list of rules and policies for ETG please see the ETG Rules & Policies page. In a nutshell, if it`s illegal or not nice, don`t do it.
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3. ChanServ FAQs

3.1. How do I do ________ with ChanServ?

99% of ChanServ related questions can be answered in greater detail by reading about ChanServ`s commands from the ChanServ commands page or on IRC with:
/msg ChanServ HELP
Using this information you can learn how to add AutoOPs, AutoVoices, lock topics, set channel protections, and more!
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3.2. Can there be more than one admin for a channel?

Yes! To add additional channel admins you will need to speak to an ETG Admin or Helper. Just stop by #ETG with the person you want to add to your channel`s admin list. Please note: You need to be present to authorize the addition of the channel admin. You cannot simply send the person in to #ETG with the password.
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3.3. How do I remove a channel admin from my channel?

You will need to speak with an ETG Admin to remove a channel admin.
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3.4. How would I transfer my channel ownership to someone else?

You will need to speak with an ETG Admin to transfer channel ownership.
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3.5. What do I do if our channel`s admin/owner isn`t around any more?

If the admin/owner for a channel has been missing for a while or has been removed from the clan/guild/organization you may email support@enterthegame.com with the channel name and information on the disappearance of the current admin/owner. ETG will investigate and if a channel ownership change is needed you will be contacted with further instructions.
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3.6. How do I set our private channel to require a password (key) to enter? What do I do if ChanServ keeps removing the key I set?

By default ChanServ will prevent modes that are commonly used in channel takeovers. These modes are +i (invite only), +k (to set a key), and +l (to set a channel limit). To set a key for your channel you first need to disable the PreventModes option:
/msg ChanServ SET PREVENTMODES #YourChan YourPass OFF
Where #YourChan is your channel and YourPass is your channel`s admin password. This command accepts ON or OFF for the settings. Once it is set to OFF the protection is disabled but you will be able to set your channel`s key. To join a channel that has a key you would type (in most clients):
/join #YourChan YourKey
If you forget your key you can use ChanServ to invite yourself in to the channel which bypasses the key:
/msg ChanServ inviteme #YourChan
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3.7. How do I set our channel to be invite-only?

If you want to secure your channel by only allowing people to join if they`re invited by an OP or ChanServ you will need to first set preventmodes to OFF (see FAQ 3.5 above) and then you will be able to set +i on your channel. You can then use this command to invite yourself to the channel as long as you`re on the channel`s AutoOP or AutoVoice list.
/msg ChanServ INVITEME #YourChan
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3.8. Why does ChanServ set +l (number) all the time?

As part of ChanServ`s job to protect the network and your channel it will automatically set a channel limit which is 5 higher than the current number of users in the channel. This helps protect your channel in case someone tries to flood your channel with bots or clones. This can not be disabled but you can change the frequency that ChanServ updates the limit. See the ChanServ Help documentation for the SET PREVENTJOINS ChanServ command.
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3.9. How can I change my channel`s admin password?

You will need to speak with an ETG Admin to change your channel admin password.
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3.10. What can I do if I forgot my channel admin password?

First, check and see if your IRC client has logging enabled. If it does you can check logs with HelperServ for when you gave it your password when setting up your channel. You could check logs of messaging ChanServ to change channel settings. If you don`t have logs with your password you can join #ETG and talk to an ETG Administrator or Helper about retrieving your password. In most cases the password can be emailed to you. If not, the Admin or Helper will give you instructions on how to retrieve it.
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4. ETG Staff and Support FAQs

4.1. Why is there no one around to help me?

a. We might be swamped helping other users. This happens sometimes when there`s only one or two staff members working, and ten or eleven users needing help. Each staff member can only help so many people at a time, and when we`re dealing with six channel registrations, three stolen nicknames and a couple admin changes, we may have to drop EVERYTHING to handle a takeover in progress. Please understand that we`re doing our best, and we`ll get to you as soon as possible!

b. Most of us do other things besides work for ETG. We do our best to be around when you need us, but we sometimes have clan practices, emergencies, or situations that come up at home that require us to do other things. We have to eat, sleep, work, run to the bathroom occasionally and spend time with family and friends. While ETG is important to us, there are other things that are ALSO important to us. Please understand that we`ll get to you as soon as we can.
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4.2. Do you guys get paid for this?

If we do I still haven`t received my paycheck! No, ETG staff members perform their duties as volunteer work, which is what makes ETG so special. Any time you see us helping we`re taking time out of our day and donating it to you guys. We only hope we get a "Thanks" once in a while.
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4.3. How can I help?

There are many ways you can help and support ETG:
a. Donating your time to helping users. ETG staff is responsible for keeping the network running smoothly and helping users with any problems or questions they may have. If you are serious about helping please read the How To Join The Staff page.
b. Donate a server for ETG. This network didn`t just appear out of thin air. People donate their own resources to keep things running and to allow everyone to connect and have fun. If this interests you please read the How To Link a Server page.
c. Tell your friends about ETG. We do this so people can chat, game, and have fun. As the old saying goes: The more, the merrier!
d. Simply be pleasant and supportive when you`re on ETG. A sour user leaves a sour taste for many, but a cheerful user can put a smile on faces. This is sometimes easier and sometimes harder than a, b, or c but *always* more rewarding.
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5. Client Related FAQs

5.1. Why can`t I DCC this file to my friend?

There are a few reasons why a DCC file transfer might fail:

a. Certain types of files are blocked by the IRC server itself. If you are trying to send one of these types of files to someone, you would get a message such as:
[03:23] -Ky1.EnterTheGame.Com- The user FakeNickname is not accepting DCC sends of filetype *.exe from you. Your file helloworld.exe was not sent.
The person you were trying to send the file to would see a message like this:
[03:23] -Ky2.EnterTheGame.Com- FakeNickname (~user@fake.hostname.host) has attempted to send you a file named helloworld.exe, which was blocked.
[03:23] -Ky2.EnterTheGame.Com- The majority of files sent of this type are malicious virii and trojan horses. In order to prevent the spread of this problem, we are blocking DCC sends of these types of files by default.
[03:23] -Ky2.EnterTheGame.Com- If you trust FakeNickname, and want him/her to send you this file, you may obtain more information on using the dccallow system by typing /dccallow help
To allow someone to DCC those files to you, you must DCCALLOW them using:
/dccallow +nickname
For example:
/dccallow +FakeNickname
That would tell the IRC server to let FakeNickname DCC you those types of files.
b. Your client is blocking DCC file transfers or specific file types. Check your Options for any DCC settings that may need to be changed.
c. You may be behind a firewall, router, or proxy which may be interfering with the DCC request.
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5.2. How do I set a topic for my channel?

There are a few ways to do this. Some IRC clients will open a window to edit channel settings if you double click on some empty space in that channel`s window. mIRC has the /channel command that you can type to bring up a window to change channel settings (including the topic) if you type that in that channel`s window. Otherwise you can also use the /topic command: /topic #YourChannel Your Topic Here...
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5.3. How do I use colors in my topic/message?

For mIRC clients, type:
/help Control Codes
This will open the mIRC documentation for using Colors and other codes to modify text. For all other clients please check the Help documentation for your client or ask around ETG to see if anyone else is using that client and might know.
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5.4. How do I ignore someone?

If someone is annoying or harassing you use the /ignore command:
/ignore nickname (type)
The "type" is optional but recommended. If you simply use /ignore nickname then you will only ignore that nickname and if they change nicknames they will no longer be ignored. By specifying a hostmask type you can ignore the user regardless of their nickname. Recommended type is 3. For example, if FakeNickname is annoying you and you don`t want to listen to it any more:
/ignore FakeNickname 3
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6. Privacy and Information Security FAQs

6.1. Who should I give my channel admin password to?

The only people that should ever see your admin passwords are yourself, any additional channel admins you may have for your channel, and ETG Administrators if you need something changed for your channel that requires an Admin. ChanServ will of course need your password whenever you use a command and HelperServ will need your password if you need to make any changes that require HelperServ assistance. Helpers and regular users should never see your pass. ETG Administrators are OPed (@) in #ETG and if you /whois nickname it will say that they are a Services Administrator.
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6.2. HelperServ wants my email address. Does ETG email me or share my email address?

No. HelperServ asks for an email address during channel registration so that if you lose your channel admin password it can be emailed to you. HelperServ will also ask for an email address when you register a VHost so it can email the VHost login information to you. The only other time ETG will email you is if you email the support@enterthegame.com address and need a reply. ETG does not share your email addresses with anyone, however someone can look up your email address in the Contact Info field of your ChanServ INFO.
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6.3. What is ETG`s stance on user privacy?

EnterTheGame is very strict when it comes to the privacy of our users. We do not interfere with the private affairs of our users unless needed for Official Business as directed by the ETG Rules & Policies. We do not give out private information about our users except to proper authorities. This privacy even extends to controls on the ETG Staff. In fact, only a couple members of the ETG Admin Staff can even look up your channel`s admin password, view what +s/p channels you are in, view your real IP address(while on a VHost) without your permission, or other pieces of private information. Unlike most networks, we respect everyone`s privacy and want our users to feel comfortable while using our services.
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7. Misc. Other FAQs

7.1. ETG doesn`t have a forum for _____ on the website, what can I do to get one created for it?

Please contact us by emailing support@enterthegame.com and tell us what Forum you think would be a great addition to the ETG Forums. We would need suggestions for moderators for the new Forum so include those too.
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7.2. I have some suggestions/comments/feedback, who do I talk to?

Please send general feedback and suggestions to support@enterthegame.com so it can be forwarded to the proper staff member. At ETG we care about our users and would really like to hear from you!
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Last Updated: May 13th, 2005 - By: whiz
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